Error message when invoice is not transferring to Sage
If you have an issue with an invoice not transferring to Sage, a transfer result pop up will display on screen or you can check the API logs to see if there is an error message listed there - You can access the API logs going to the main settings page > Under Settings > Select API Logs:
Listed below are common sage error messages and how to resolve them:
1 - Error Message - Couldn't find LedgerAccount
Go to Settings > Under Accounts > Select Company Details > Under Invoicing Defaults, check you have selected a valid Sales Account. The default Sales account in Sage is 'Sales - Products (4000)'.
2 - Error Message - You cannot add tax, your business is not registered for tax
This error is to do with the set up of your VAT in Sage. You need to check your Sage account to resolve this.
3 - Error Message - Couldn't find TaxRate
Check you have selected the correct VAT rate & Zero rated tax rate in MagManager. In settings > Under Accounts select Company Details.
4 - Error Message - Artefact number must be unique.
This indicates that the invoice number already exists in Sage. You will need to cancel the invoice in MagManager. Check what your next invoice number is in Sage then contact MagManager Support to have your invoice number set to the correct number. You can then raise a new invoice in MagManager.
It may also be due to you having already transferred the invoice to sage. Go to settings - Under Settings select API Logs. You will see two entries one showing the Invoice as being Transferred and a second showing that the Artefact number must be unique. No need to do anything here as the invoice will have already been transferred to your Sage account.
5 - Error Message - artefact_number must be between 1 and 2147483647
The error message artefact number must be between 1 and 2147483647 indicated that a prefix has been set up Company Details. To solve this go to settings > Under Accounts select Company Details > delete any text in the invoice prefix field > Save.
6 - Error Message - Invoice Address is required
The error message Invoice Address is required indicates that the address is missing from the client record in Sage. To fix this open Sage > Select Contacts then Customers > Click on the customers name > Select Contacts and Addresses > Fill in the address details > Click Save.
