** You can only connect your GoCardless account to one organisation. (Example you cannot connect your GoCardless account to both MagManager and GoCardless for Xero at the same time). **
Steps to cancel a GoCardless invoice and direct debit
NOTE - There a 2 steps to the process:
Step 1 - cancel the invoice
Step 2 - cancel the direct debit instruction.
Step 1 - Cancel the invoice
Locate the client invoice > Click on the magnifying glass > Click Cancel > Click 'Yes' to confim and 'Yes' to are you sure?
The invoice is now cancelled and appears red.
Step 2 - Cancel the direct debit instruction
The next step is to cancel the direct debit instruction > Click on the date in the GoCardless column
You will be asked if you are sure you want to cancel this payment request? > Click Cancel Payment.
Confirmation that the payment has been cancelled will flash across the top of the screen, and "Cancelled" will be displayed in the GoCardless column.
