When you send system emails from the MagManager (booking confirmations, proposals, invoices, mailshots and similar), they are routed through the MagMangaer mail servers and appear in your clients' inboxes as coming from ‘Your Company via MagManager’ with the reply email as noreply@magmanagernotifier.co.uk or noreply@magmanagermailer.co.uk for mailshots.
If you would prefer to route emails through a single email account on your own SMTP mail server instead, you can configure this in your account settings.
Or as an alternative if your emails are hosted with Microsoft, check out The MagManager Integration with Microsoft.
Important note on authentication
SMTP uses basic authentication - username/password.
SMTP does not support 2 Factor Authentication on Outlook email accounts - this setting needs to be switched off in order to send emails via MagManager.
How routing works
When you configure a custom mail server, outbound emails go through a single account. This account can be generic like info@yourcompany.co.uk rather than individual user accounts.
If you decide to use your own mail server, client replies will only go to that inbox—they will not appear in individual user accounts. They will not appear in notification or on client timelines within MagManger.
Contact support@magmanager.co.uk if you would like to set this up.
What information you'll need
To set up the STMP configuration you will need to add the following information to MagManager:
To to the main settings page > Under System Defaults > Add the following to the SMTP Settings (only visible when this has been switched on for you).
- Server name
- Port number
- Display name (who emails will appear from)
- Email address from
- Username for email server
- Password for email server
- Secure connection (yes or no)
Example settings if using an Office 365 mailbox:
The Email Reply To Name and Email REply To Address fields should be left blank.
Settings required in Office 365 account
Since December 2022, Microsoft disabled authenticated SMTP by default. You'll need to enable this for the specific mailbox you want to use.
Refer to Microsoft's documentation:
To Enable SMTP AUTH for specific mailboxes - enabling authenticated client SMTP submission
Setting up a multifunction device or application to send email with Office 365.
Giving multiple users access
Once you've configured a generic mailbox, all emails will be sent from and receiced into the generic mailbox.
If you have multiple users you can give them access to the generic mailbox or set up auto-forwarding of replies in the mailbox settings for users who need to see these emails.
Setting up a new user address with the generic email address
If you do not already have a MagManager user with the generic email address, you will need to set on up.
Go to the main settings page > Under Admin > Select Users > Click the green 'New User' button. From her you can add the user name and email address and set their access permissions.
The password must be at least 8 characters long and contain both uppercase and lowercase letters, plus a minimum of one number.
Troubleshooting display names
Q1 - In the SMTP settings field Email Display Name, I have entered 'My Magazine Name', as this is how I want our marketing emails to appear in client's inboxes, however looking at the test message I sent, the email display name in the From line is 'My First Name'. How do I change that to 'My Magazine Name'?
Cause 1: Your email provider is forcing you to use the display name you set up when you created the account with them, this is to stop emails appearing from someone else. So, although MagManager allows you to set up a display name it's being over ridden by your email provider.
Solution 1: To fix this, login to your account with your email provider and add a display name there.
