Trouble Shooting
If you have any problems with the website directory, they will likely be covered in one of the sections below:
Q1 - The directory is not displaying on my website.
Solution: If you have copied the code into your website and the directory is not displaying. It's likely that you need to install JQuery, you will need to refer to your web host for instructions on how to do this.
Q2 - Clients with a specific advert size are not appearing in the web directory.
Solution: The advert size is likely to be switched off. Go to the main settings page > Under Settings > Select Web Directory > Click the Select Adverts tab > Locate the advert size, the toggle switch will be grey (off), click to turn it on (green).
Q3 - The headers appear but the clients are not pulling through.
Cause: Take the first heading Aeriel Installers - If you right-click Aerial Installers and inspect element - you will see bookingcontainers with the advertisers in there. This indicates that MagManager is providing the data but your website is blocking it.
Solution: You need to add JQuery to your site. Refer to your website host for more details:
Square Space - https://forum.squarespace.com/topic/10581-how-can-i-add-jquery-to-my-site/
Q4 - Will the web directory work with a Square Space Website?
Solution: As of February 2022 it will not work with their basic plan. A user has advised us that Square Space now require you to upgrade the plan.
They may be blocking the use of external scripts. However they definitely allow javascript as standard. Below is a link to the javascript code:
https://www.magmanager.co.uk/Scripts/webdirectory.js
Q5 - How does the search work
Solution: The search words are picked up from the word being in any part of the client record pulled through from MagManager to the web directory, so that includes, the client name, address, the additional text added in the editor and the section name.
