How to receive an SMS into MagManager

SECTION 5: How to Receive an SMS into MagManager

Before receiving messages from your clients you’ll want to check that you’ve set it up correctly.

1. Send a text message from MagManager to yourself using the method described in SECTION 2.

2. It should appear from the number you set up in SECTION 4.

3. Enter your reply and click send just as you would with any text message.
4. If you’re logged into MagManager as as Admin user, you will see a popup notification in the top right of the screen and a SMS Received message will appear in your notifications.  Non Admin users will not see the popup or SMS Received in notifications.

5. The text message will appear in the timeline for the customer. This is easier to see if you have the timeline in tabular mode (press ‘View as List’ on the right).

    From the client timeline tab > Click the SMS Received line to display the clients reply message.

6. In addition, an email containing the contents of the text message will be forwarded to you from Text Marketer - it can only go to one email address. If you require the email to go to multiple users, you would need to set up forwarding on your email account.