How to set up MagManager to RECEIVE text messages

SECTION 4: Setting up MagManager to RECEIVE text messages

Your customers can also reply to text messages that you send them. In order to do so you have to buy a txtUs number from TextMarketer. The number you buy is then associated with your company in MagManager. When your customers reply to texts you will receive an alert, an email and a timeline entry for the customer.

Once you have completed this process you should be able to receive text messages from your customers into MagManager.

1. Go to the Text Marketer messagebox: http://messagebox.textmarketer.co.uk
2. At the top right of the screen you will see a purchase button:

3. Clicking purchase will bring up the following screen:

4. You need to buy a ‘txtUS’ number (the middle section). Click on the drop-down and choose a number that you like (this will be the number people can text MagManager on).
5. Press the subscribe button.
6. There are no discounts for purchasing multiple months, so we’d recommend just choosing a subscription period of 1 month to start with.
7. Go through the payment process and press the ‘Menu’ button at the top left of the screen:

8. From the main menu icons – choose ‘Message Control’ as shown below:
9. You will now see the following screen, click on the ‘Received Messages’ tab as circled below:
   
   
    
10. The first item in the Inbox section (highlighted in the screenshot below) shows your newly purchased number. WRITE THIS DOWN AS IT IS DISPLAYED WITHOUT THE BRACKETS. NOTE: Do NOT write down the number that has (free) against it.

11. Now go back to MagManager and go to Settings -> System Defaults.
12. In the SMS Settings section you will see the following:

13. In the reply number field enter the number exactly as it appears in text marketer.  The one you noted in step 10.  It must be in the format 447800006596 and NOT 07800006596.
14. Highlight the text that is displayed in the Email field and copy it to your clipboard (Ctrl-C or CMD-C); you will need to paste this value in the next few steps.
15. Go back to the Text Marketer site. You should still be on the same page as step 10.
16. Make sure that the mobile number you purchased is highlighted in the ‘Inboxes’ section on the left hand side.
17. Press the ‘Configure’ button circled in the screenshot below:

18. There are 3 tabs to the popup that appears: Ensure that they are configured with the switches as below:
                    

PASTE YOUR EMAIL ADDRESS FROM STEP 14 INTO THE ‘Email’ FIELD.

NOTE: the magmanager.space email address is specific to each MagManager user.  If you have multiple users on your MagManager account, the user who sets it up will receive the text notification as an email from Text Marketer.  If you want the email to go to a generic email address you will have to set that email address up as a user in MagManager and add the email settings from that user to the email field in Text Marketer.

19. Once you’ve checked that you have these set – click OK.
20. That’s it – you should now be able to receive SMS text messages from your customers.