Question:
Why has the VAT not been added to the invoice?
Answer:
It will be one of three things:
1 - No VAT rate has been set.
To set the VAT rate > Go to the main settings page > Under Accounts > Select Company Details > Update the VAT Rate > Click Save.
2 - On the details tab of the client record, the VAT exempt setting is switched on.
Open the client record > Select the Defaults tab > Scroll down to VAT Exempt - if the toggle switch is on (green), no VAT will be added to the client's invoices.
To turn the VAT Exempt setting off > Click the toggle switch to turn it off (grey) > Click Update to save the change.
3 - The booking is for a miscellaneous sales item which has the VAT exempt setting switched on.
Go to the main settings page > Under Publications & Bookings > Select Miscellaneous Sales Items > Click item name to open > Check the VAT Exempt setting. If the box is checked no VAT will be added.
To turn the VAT Exempt setting off > Uncheck the box > Click Save
Additional Information:
