Question:
I'm unable to move artwork on the flatplan, every page had a padlock and I get an invalid zoom level error message.
Answer:
This is an issue specific to the computer you are using and can usually be resolved by resetting the zoom level to 100%.
On the Chrome web browser, this is found to the right side of the address bar - click on the magnifying glass and click reset. Or use the Ctrl + and - keys to return the zoom level to 100%. Or click the 3 dots top right of the screen and scroll down to Zoom and adjust the settings there.
Then reload the page by clicking the reload this page icon.
Other Solutions:
1 - If resetting the zoom level does not solve it, then the issue is most likely to do with ad blockers on chrome or some sort of security set up on your computer. You can try using a different web browser (Safari, Chrome, Edge, or Brave) or removing the anti-virus software, see the notes for more details on addressing ad blockers.
2 - Google released a version of Chrome that in some cases (depending on the resolution of your computer screen) will cause the flatplan to lock.
You need to reset the scale & layout to 100% to resolve this:
Right click on the Windows icon > Settings > System > Display > Scale & Layout set this to 100%.
3 - Change the display resolutions settings on your computer to 1280 x 720:
For Mac users
For Windows users
4 - Create a new user on the computer:
For Mac users
For Windows users
Additional Information:
