Performing a hard refresh or clearing the cache fixes loading issues, frees up storage, and ensures you see the latest version of a website rather than an outdated, saved version. This will generally resolve issues with the digital flipbook where you see an outdated version.
Steps to clear the web browser cache using hard refresh
Step 1 - Try a hard refresh, this forces the browser to reload the current page by downloading all content again from the server, rather than using stored local files from its cache memory.
PC – hard refresh on most browsers
Hold down Ctrl then press F5.
Mac – hard refresh on Google Chrome browser
Hold down the Cmd and Shift Key then press R.
Mac – hard refresh on Safari browser
Hold down the Option and Cmd key then press the R key
If that doesn't resolve it follow the steps below depending on which web browser you are using.
Stets to clear the cache on Google Chrome
Step 1: Launch Google Chrome > Click the Chrome menu icon represented by three dots in the top-right corner of screen > Click 'Delete browsing data...' in the drop-down menu.
Step 2: This will open a new tab with the below 'Delete browsing data' window > Make sure the box for cached images and files is checked, along with the time range set to all time > You can uncheck the other boxes for browsing history or cookies and other site data if you only want to clear the cache > Click Delete data.
Steps to clear cache on a Mac using Safari
Step 1: Launch Safari > Click Safari in the top-left corner of the main menu bar > Select the Settings option near the top of the drop-down menu.
Step 2: Click the Advanced tab located in the top navigation bar > Check the box directly on the bottom that says 'Show features for web developers' > This will add a new menu to Safari by default.
Step 3: Click the Develop menu near the middle of the main Safari menu bar > Select the Empty Caches option.
Refresh the cache on your computer
Q: Why is the digital flipbook not showing the updated advert?
If you use AutoPublish to create a digital flipbook for your publication. Once you view it on your computer it’s likely a copy will be saved in the cache memory. It’s a temporary storage, that allows a webpage that you’ve previously visited to load quicker. However, it can cause a problem when you make a change to the digital flipbook and you try to view it a second time, as the copy displayed is the one from the cache memory.
A: It's cached on your computer.
The easiest way to tell if it's a browser cache issue is to open the flipbook for the first time on another device.
To refresh the cache, you should have the web page open in your browser on the cached page. This should be the specific page of the flipbook and follow one of the steps below – this forces the web browser to retrieve the webpage from the server instead of loading it from the cache memory, if multiple pages are like this you may need to repeat the process for each page:
